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Estimating customer defection in personal retail banking

JOURNAL ARTICLE published 1 December 2002 in International Journal of Bank Marketing

Authors: Ron Garland

https://doi.org/10.1108/02652320210451214 Actions

Applicability of machine-learning techniques in predicting customer defection

PROCEEDINGS ARTICLE published May 2014 in 2014 International Symposium on Technology Management and Emerging Technologies

Authors: Niken Prasasti | Hayato Ohwada

https://doi.org/10.1109/istmet.2014.6936498 Actions

Price sensitivity as an indicator of customer defection in retail banking

JOURNAL ARTICLE published 6 February 2007 in International Journal of Bank Marketing

Authors: Teemu Santonen

https://doi.org/10.1108/02652320710722605 Actions

Determining Loyal Customer Based on the Perspective of Profitability

PROCEEDINGS ARTICLE published May 2012 in 2012 International Joint Conference on Service Sciences

Authors: Depeng Zhang | Shaoxia Chen | Junhong He

https://doi.org/10.1109/ijcss.2012.31 Actions

Customer defection: a study of the student market in Ireland

JOURNAL ARTICLE published 1 June 1996 in International Journal of Bank Marketing

Authors: Mark Colgate | Kate Stewart | Ray Kinsella

https://doi.org/10.1108/02652329610113144 Actions

Service failures and customer defection: a closer look at online shopping experiences

JOURNAL ARTICLE published 1 February 2002 in Managing Service Quality: An International Journal

Authors: Sohel Ahmad

https://doi.org/10.1108/09604520210415362 Actions

Study on Predictive Model of Air Cargo Customer Defection Based on Decision Tree

PROCEEDINGS ARTICLE published September 2007 in 2007 International Conference on Wireless Communications, Networking and Mobile Computing

Authors: Cheng Li | Zhenling Xu

https://doi.org/10.1109/wicom.2007.913 Actions

Customer defection due to service elimination and post-elimination customer behavior: An empirical investigation in telecommunications

JOURNAL ARTICLE published December 2021 in International Journal of Research in Marketing

Authors: Agnes Somosi | Alfred Stiassny | Krisztina Kolos | Luk Warlop

https://doi.org/10.1016/j.ijresmar.2021.03.003 Actions

Inter-Party Defection: Does Tanzania Need Anti-Defection Law?

JOURNAL ARTICLE published 18 February 2020 in International Journal of Psychosocial Rehabilitation

Authors: Robert Renatus Bujiku | Mpawenimana Abdallah Saidi | Neilson Ilan Mersat | Arnold Puyok

https://doi.org/10.37200/ijpr/v24i3/pr200906 Actions

Inter-Party Defection: Does Tanzania Need Anti-Defection Law?

JOURNAL ARTICLE published 13 February 2020 in International Journal of Psychosocial Rehabilitation

Authors: Robert Renatus Bujiku | Mpawenimana Abdallah Saidi | Neilson Ilan Mersat | Arnold Puyok

https://doi.org/10.37200/ijpr/v24i2/pr200750 Actions

Loyal and Disloyal Customer Satisfaction in Aviation Industry

PROCEEDINGS ARTICLE published 16 August 2022 in Proceedings of the International Conference on Industrial Engineering and Operations Management

Authors: V M Akash | S A Binoosh

https://doi.org/10.46254/in02.20220253 Actions

Who may be loyal? Personality, flow experience and customer e-loyalty

JOURNAL ARTICLE published 2012 in International Journal of Electronic Customer Relationship Management

Authors: Ching I. Teng | Li Shia Huang | Shih Ping Jeng | Yu Jen Chou | Ho Hsin Hu

https://doi.org/10.1504/ijecrm.2012.046468 Actions

IMPACT OF CUSTOMER COMPLAINING BEHAVIOUR ON DEFECTION BEHAVIOUR: AN INVESTIGATION ON RETAIL FORMATS IN INDIA

JOURNAL ARTICLE published 31 December 2016 in International Journal of Research -GRANTHAALAYAH

Authors: Pankaj Kumar

https://doi.org/10.29121/granthaalayah.v4.i12.2016.2411 Actions

Loyal Customer Behaviors: Identifying Brand Fans

JOURNAL ARTICLE published 11 August 2018 in Social Behavior and Personality: an international journal

Authors: Seong Ho Lee | Kyung Sik Jung

https://doi.org/10.2224/sbp.6482 Actions

Can gift redemption activities turn your customer loyal - A relook to Indian Pharmaceutical Loyalty Program.

JOURNAL ARTICLE published 2021 in International Journal of Business Excellence

Authors: Arabinda Bhandari

https://doi.org/10.1504/ijbex.2021.10042026 Actions

Customer-Base Sequential Data Analysis: An Application of Attentive Neural Networks to Sales Forecasting

PROCEEDINGS ARTICLE published November 2019 in 2019 International Conference on Data Mining Workshops (ICDMW)

Authors: Yuta Kaneko

https://doi.org/10.1109/icdmw.2019.00058 Actions

Defection detection

PROCEEDINGS ARTICLE published August 2000 in Proceedings of the sixth ACM SIGKDD international conference on Knowledge discovery and data mining

Authors: Nandini Raghavan | Robert M. Bell | Matthias Schonlau

https://doi.org/10.1145/347090.347193 Actions

Selection of distribution centers with the time value of money and the loyal customer effect

PROCEEDINGS ARTICLE published December 2011 in 2011 IEEE International Conference on Industrial Engineering and Engineering Management

Authors: A. Amini | R. Tavakkoli-Moghaddam | Armand Baboli

https://doi.org/10.1109/ieem.2011.6117924 Actions

Are Satisfied Customers Always Loyal? - A Meta-Analytic Review and Assessment of Moderators of Customer Satisfaction-Loyalty Relationship

PROCEEDINGS ARTICLE published August 2011 in 2011 International Conference on Management and Service Science

Authors: Qiuying Zheng | Lin Mu | Tang Yao | Xiucheng Fan

https://doi.org/10.1109/icmss.2011.5998705 Actions

Partial video sequence caching scheme for VOD systems with heterogeneous clients

PROCEEDINGS ARTICLE published in Proceedings 13th International Conference on Data Engineering

Authors: Y.M. Chiu | K.H. Yeung

https://doi.org/10.1109/icde.1997.581827 Actions
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